ATHENIX SOLUTIONS LLC · UPDATED OCTOBER 6, 2026

Returns & refunds

Return and refund conditions depend on the seller, product and terms of the channel where you purchased.

Find the applicable policy

For a Brazilian Athenix marketplace purchase, check the order’s return, dispute and help options on Mercado Livre. For an international Okinami purchase, review the store returns and refunds policy and the terms supplied with the order.

Request assistance

Provide your order reference and explain the issue, such as an incorrect item, delivery problem, damaged product or return request. The team or marketplace will identify the applicable conditions and any information necessary to assess it.

For Brazilian marketplace orders, start through the purchase’s messaging or help tools. For Okinami orders, email support@tryokinami.com.

Returning a product

Request the correct instructions, return address and applicable transport arrangements before posting a product. Keep the tracking and shipping proof when relevant. Do not send returns to the registered-agent mailing address in Florida unless the relevant seller specifically instructs you to do so.

Refund processing

Eligibility, amounts, product condition requirements and processing periods are governed by the original order policy, the payment or marketplace process and applicable law. This corporate page does not create a new guarantee period, fee, restocking charge or fixed refund deadline.

Recurring purchases

Stopping future renewals and requesting a refund for an existing order are different actions. If you need both, state both requests. Consult the subscription information for the management route. Mandatory consumer rights remain unaffected.

Business contacts

International brand and corporate enquiries: support@tryokinami.com. ATHENIX IMPORT LTDA (Brazil; CNPJ 56.480.006/0001-68) enquiries: athenixoficial@gmail.com. Operations contact: +55 24 98149-4806.